Grievances

In order to maintain channels of communication and assist in a resolution of complaints and grievances, an internal procedure is available for the purpose of reporting problems that may arise.  Management personnel are responsible for investigating and resolving complaints.  The investigation and resolution of such complaints and grievances shall be prompt, impartial, and confidential.  Submit the complaint to the supervisor as soon as possible, preferably within ten (10) days from the date of occurrence.  If you are not satisfied with the resolution of your complaint, then forward the complaint to the attention of:

Facility
Outpatient Surgery Center of Hilton Head
Jason Weaver, CEO
190 Pembroke Drive
Hilton Head Island, SC  29926
(843) 682-5050

State Agency
South Carolina Department of Health and Environmental Control
2600 Bull Street
Columbia, SC  29201
(803) 545-4370

Medicare
Office of the Medicare Beneficiary Ombudsman

Accrediting Entity
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL  60181
1-800-994-6610

Office of Civil Rights
US Department of Health and Human Services
Office of Civil Rights
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC  20201
(800) 368-1019
(800) 537-7697 TDD