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We believe the Outpatient Surgery Center of Hilton Head (OSCHH) offers the highest quality healthcare environment and standards of care and safety in the surrounding Lowcountry and, quite possibly, the entire Southeast. We invite you to compare the Outpatient Surgery Center of Hilton Head to any ambulatory surgery center (ASC) in the area and discover why we think it is
"So much better"...in terms of...
Convenience
- easily reachable from all major Island plantations without need to travel far on William Hilton Parkway, and near the north end of the Cross Island Parkway
- adequate parking within 30 yards of entrance and exits ... covered areas for dropping off and picking up patients, just a few steps from entrance and exit doors
- abbreviated admission registration process...most patient information is completed prior to admission
Comfort
- soothing décor and relaxing furnishings make the reception area more like a living room than a medical facility "waiting room"
- complementary beverages provided for patients' family members or guests
- walled, individual rooms for patient privacy and noise control...individually monitored and attended private recovery rooms
Safety
- post operative complication rate - less than .0019
- post operative infection rate - less than .0051
Satisfaction
- patient satisfaction rating of 4.9364 on scale of 5 (5 as the high) on standard industry assessment instrument
- patient satisfaction rating of 9.9891 on scale of 10 (10 as the high) on facility-specific assessment instrument
- physician satisfaction absolute rating of 4.64 on scale of 5 (5 as the high) with respect to ideal characteristics of the perioperative environment
- physician satisfaction comparative rating of 4.89 on scale of 5 (5 as the high) with respect to other surgical facilities
Equipment
- state-of-the-art equipment from the leading manufacturers in the healthcare industry
- the highest quality water purification and sterilization equipment available
- the highest quality surgical and perioperative supplies from branded suppliers and manufacturers
- fresh supplies, ordered on a just-in-time basis specifically for your procedure, at your physician's explicit request
Cost
- cost of procedures performed at OSCHH typically ranges from 30% to 65% of the cost of the same procedures performed at area hospitals...this means that the amount of co-insurance you may pay out-of-pocket is reduced accordingly
- cost of supplies used for your procedures is 60% of the national benchmark for supplies in similar ambulatory surgery centers...this results in lower supply charges for you as a patient
- lower costs for you mean lower costs for the entire healthcare delivery system, including your insurance company, which leads to control of costs related to premium increases
After more than 1200 procedures, here's a sampling of what our customers have had to say in the returned patient satisfaction surveys
...and there's much more where these come from.
For purposes of compliance related to HIPAA and patient confidentiality and privacy, the names of the individuals below are omitted; however, since the surveys themselves are coded by case number and not name, we invite you to visit our facility and see the comments of former patients for yourself.
"The care and concern shown by your staff was phenomenal, and the facility is superb...it is comforting to know we have such an outstanding outpatient facility here!"
"The staff is as sharp and professional as the building they work in. Thank you for a surprisingly pleasant experience!"
"Everyone I met was very friendly and thoughtful. It was nice not to have to go to the hospital - I felt free from the possibility of infection. Your facility is very well planned and truly spectacular."
"I am a retired MD and consider the Center superb in every respect. Your facility and staff models what a healthcare experience should be all about."
"A cheerful, friendly atmosphere provided by an experienced, competent staff...couldn't have been a better experience."
"Everyone I encountered during my stay went above and beyond to make me feel comfortable and well cared for. You really soothed my anxiety."
"Your beautiful facility is outstanding and truly state-of-the-art, and the staff is efficient, professional and fun all at the same time!"
"I am a former anesthesiologist and owner of outpatient surgery centers in Florida, and I appreciate the forethought and work that makes this center the truly outstanding place it is."
"This is the way medicine should be...patient-oriented, efficient and truly caring."
"The best medical experience I have ever had, from the reception at the front door to the time I left...far, far better than any hospital could ever be."
"I felt like a celebrity at the Ritz-Carlton from the minute I walked in the door. Every staff member that day went completely beyond the call of duty to be friendly, hospitable and comforting. It was simply remarkable and absolutely unique in my experience of medical care!"
"You made a difficult experience totally calming, totally professional and the follow-up was prompt and thoroughly reassuring. Thank you!"
"I loved the clean, homey feel and the efficient, professional staff who went out of their way to make me feel at ease."
"Not only was I made to feel reassured and comfortable, despite my natural anxiety, but concern was also shown for the comfort of my spouse while he waited for my procedure to be finished."
"Outstanding facility and care. Very professional, but done with a friendly manner. I was truly pleased with my experience in your wonderful outpatient center."
"As a Fortune 500 management consultant, I've seen many facilities and cultures. You have all done really fine work in making this an excellent customer experience. I am very impressed!"
"This was the best possible experience we could have ever asked for. You have a wonderful facility and an exceptional staff. We will request all future procedures to be done at your facility."
"I was most impressed at how much the staff seemed to like their working environment and had great senses of humor...believe it or not, it made surgery an uplifting experience!"
And the one-word comments...
"Superb, exceptional, extraordinary, excellent, outstanding, delightful, exemplary, superior, spectacular, terrific, phenomenal, wonderful, pleasant, comforting, efficient, professional, soothing, enjoyable, satisfying, easy, quick, relaxing, respectful, and reassuring."
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