Grievances

In order to maintain channels of communication and assist in a resolution of complains and grievances, an internal procedure is available for the purpose of reporting problems which may arise.  Management personnel are responsible for investigating and resolving complaints.  The investigation and resolution of such complaints and grievances shall be prompt, impartial, and confidential.  Submit the complaint to the supervisor as soon as possible, preferably within ten (10) days from the date of occurrence.  If you are not satisfied with the resolution of your complaint, then forward the complaint to the attention of:

 

Facility

Outpatient Surgery Center of Hilton Head
Cynthia J Pfister, Administrator
190 Pembroke Drive
Hilton Head Island, SC  29926
(843) 682-5050

 

State Agency

South Carolina Department of Health and Environmental Control

2600 Bull Street

Columbia, SC  29201

(803) 545-4370

 

Medicare

Office of the Medicare Beneficiary Ombudsman

 

Accrediting Entity

The Joint Commission

1 Renaissance Boulevard

Oakbrook Terrace, IL  60181

1-800-994-6610

 

Office of Civil Rights

US Department of Health and Human Services

Office of Civil Rights

200 Independence Avenue SW

Room 509F, HHH Building

Washington, DC  20201

(800) 368-1019

(800) 537-7697 TDD