Billing Frequently Asked Questions

Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.

  • Outpatient Surgery Center of Hilton Head– facility fee for your surgical procedure.
  • Your surgeon’s office – his/her fee for performing your surgery.
  • Anesthesiologist – his/her fee for anesthesia services for surgery.
  • Pathology – services for tissue specimens removed during surgery requiring further examination.
  • Laboratory – services for laboratory tests run on specimens removed during surgery.

What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery. We accept cash, checks, money orders, and cashiers checks.

When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

Do you charge interest?
No

 Are we able to set up a payment plan?
Payment plans are available.  We request a valid social security number and a credit card/debit card that is kept on file.  If you encounter problems paying, please contact our office immediately at 843-682-5050 and ask for our collections department.

What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due the day of your surgery. Payment Plans are available.

We will submit insurance claims for you. We request that your deductible and copay amounts are paid on your date of surgery.  You will receive a notice from us regarding the amount to pay.

If you anticipate difficulty in paying your bill, please let us know immediately.

Self Pay patients are required to pay for anesthesia prior to day of surgery.  This is done through Palmetto Anesthesia.